Job Information
Iron Mountain Junior Associate in Bangalore, India
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The IM India business team supports day-to-day billing activities for Iron Mountain India customers. This team is responsible for carrying out various billing related activities. This is a very critical team with a need to maintain high quality standards and strict adherence to SLA’s.
Key Areas of Responsibility
The roles and responsibilities of the role are as below
Oracle Cloud:
Be a SPOC for Oracle Cloud data migration
Understand different systems used in the billing team and clean up the data before the migration process can kickstart
Ensure accounts in the billing systems match with the source system
Ensure that all accounts in the billing system translates over to Oracle cloud platform
Validate the site address and site details are accurately mapped in Oracle Cloud
Other Billing Activities:
Process Manual invoices/Credits/Re-bill requests on source system
Maintenance of customer profile
Create month end reports
Modifying customer Invoices and re-issuing
Non Standard/ Customer Specific Billing activities
Web invoice Submissions
Skills Required:
Understanding about Billing activities & billing close
Oracle platform (cloud would be added advantage)
*Intermediate knowledge of Excel/G-Suite (Pivot Tables, VLookup, etc…) (This is a mandatory requirement)
Ability to learn and adapt quickly
Ability to deliver outstanding quality despite working through high volumes
Sound reading comprehension and Excellent verbal (oral) and written communication skills
Speed and accuracy of data input experience required
Responsiveness and sense of urgency
Ability to think strategically, and act tactically
Develop and maintain an in-depth knowledge of relevant IM process and procedures
Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
Complete all work to a high quality and exceed levels of customer satisfaction
A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers
Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
Effective time & prioritization management
Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
Must exhibit a positive approach and the ability to work efficiently as an individual contributor
Strong willingness to learn new processes, dive into challenges
Category: Finance (FI)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0044271