Iron Mountain Junior Associate in Bangalore, India
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world.
Visit www.ironmountain.com for more information.
This position, reporting to the Billing adjustments Team Leader is responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing. RM billing adjustments team process invoice adjustments (debits / credits / Re-bills ) relating to any orders / transaction lines that is incorrectly billed to the customer, Other duties include research, verification and interaction with internal cross functional Team’s to fix the issues and provide complete customer satisfaction to internal and external customers with excellent customer service to uphold division policies and procedures
The position is challenging - it requires multitasking abilities, being flexible to change. Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication.
Key Areas of Responsibility
Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information. Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required.
Comparing prices & products/ services listings billed on invoices and performing invoice adjustments in SKP. Research customer billing issues and contribute to timely resolution of the same. Preparing invoices as per work execution (onsite/offsite) on daily/weekly / Monthly basis & in a timely manner with high quality levels. Assist CDE’s, BDE’s, internal stake holders understand the billing history, adjustments processed due to various reasons like quantity & price corrections, service not performed, etc.
Provide excellent Customer Service to internal and external customers
Sound reading comprehension
Excellent verbal (oral) and written communication
Speed and accuracy of data input experience required - Excellent keyboarding skills
Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever changing environment
Excellent problem resolution skills
Highly motivated and Customer focused (internal and external)
High energy level with outstanding work ethic
Ability to think strategically, and act tactically
Reliable Team Player
Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
Strong attention to detail
Effective time & prioritization management
Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
Must exhibit a positive approach and the ability to work efficiently as an individual contributor.
Ability to manage / work well with the team and efficiently distribute expertise Industry and/or company knowledge.
Qualification Required - B.Com/MBA graduate who is a Fresher.
Category: Finance (FI)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE