Iron Mountain Junior Associate in Bangalore, India
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world.
Visit www.ironmountain.com for more information.
This position plays a vital role in ensuring accurate, efficient invoicing as well as maintaining data integrity related to rates and revenue captured within the corporate databases (Oracle, Secure Base, etc.…) in a centralized billing environment. This is accomplished through establishing controls, auditing techniques, automation opportunities, accurate billing conversions, timely completion of monthly billing projects, training, customer facing support and management reporting. Participation in continuous improvement related activities is essential. The successful candidate will be detail oriented, internally and externally customer focused and have exceptional problem solving skills.
The position is quite challenging - it requires strong system skills, reliability, data entry skills and excellent interpersonal ability.
Key Areas of Responsibility
Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information. Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required.
Provide support to EOM billing close process. Provide support to ensure timely and accurate billing close, issue resolution, etc. Liaison with IT Support to resolve system discrepancies and to develop systemic enhancements to gain efficiencies. Maintain operational knowledge with the ability to translate and correlate this data to billing practices and requirements.
Provide excellent Customer Service to internal and external customers
Sound reading comprehension
Excellent verbal (oral) and written communication
Speed and accuracy of data input experience required - Excellent keyboarding skills
Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever changing environment
Excellent problem resolution skills
Highly motivated and Customer focused (internal and external)
High energy level with outstanding work ethic
Ability to think strategically, and act tactically
Reliable Team Player
Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
Strong attention to detail
Effective time & prioritization management
Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
Must exhibit a positive approach and the ability to work efficiently as an individual contributor.
Ability to manage / work well with the team and efficiently distribute expertise Industry and/or company knowledge.
- B.Com/MBA graduate who is a Fresher.
Category: Finance (FI)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE