Iron Mountain Process Specialist in Bangalore, India
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Process begins when the Customer makes a payment to the invoices billed by Iron Mountain. The Cash Application team then reviews the payment & remittance documents for cash allocation. If everything looks good for cash allocation than the customer invoices gets closed in the ERP system along with the receipt
Processing of the daily payments received through all lockboxes & bank accounts.
In addition to lockbox cash the team is responsible for processing return checks, credit card payments, EFT payments, credit and debit memos when needed, refund checks issued to the clients for overpayments, account reconciliation’s received from collections and pulling check copies as needed.
Review all receipts received to ensure quick resolution.
The position is challenging - it requires multitasking abilities, being flexible to change, solid accounting skills, Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication.
Maintain strong knowledge of accounts receivables processes to enable efficient applications
Run specialized reports using Oracle Discoverer & other ERP software.
Assist with daily credit card reconciliations, recording of receipts, research and answering customer questions.
Each rep will be responsible for two of the other tasks indicated above in addition to processing the daily payments received from the bank lockbox.
Processing Revenue write offs and invoice adjustments in SKP.
Training & mentoring the new team members
Calling customers on multiple scenarios like; get payment remittances, check bounce, credit card expirations, declines & returned items
Key Areas of Responsibility
Accounting and posting the payments to the right customer account and invoices.
Making sure the payments & remittance details are reviewed thoroughly before leaving cash as unapplied or unidentified.
Communicate effectively with customers and internal teams regarding required remittance or cash application information
Provide excellent Customer Service to internal and external customers
Excellent verbal (oral) and written communication
6 years of relevant experience
Education - MBA finance
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE