Iron Mountain A2C Lead (Thailand) in Bangkok, Thailand
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
This role is a key part of the global Agreement to Cash (A2C) organisation, which focuses on billing, cash applications, disputes and cash collection. As part of the APAC A2C leadership team, the A2C Lead position in Thailand focuses on driving improvements and delivery of billing & collections in Thailand.
This is a leadership role that faces off to senior business and finance leaders, deals with key customers (e.g. for escalations or disputes) and interacts with sales leaders to influence and drive efficiency & effectiveness across the Invoice to Cash process.
The A2C Lead will be responsible day to day for managing, motivating and leading the Thailand Billing & Collections teams , engendering a sense of empowerment in the pursuit of first class customer service delivery. This will include driving delivery of cash collection strategies through close interaction with the In-Country team members. This role requires meticulous attention to detail and the ability to interpret accurately key billing and collection outcome drivers, taking appropriate action where necessary. The role will include ownership of Thailand key billing and collection targets of cash, ageing and BDE.
The role will partner closely with the A2C Business Partner & Small Market Manager, Director of APAC A2C, Country GM, Sales VPs and Directors and our Care leadership to drive accurate billing and cash collection as well as liaising with the Sales and Operations account owners to address issues that impact upon A2C process efficiency and cash collection performance.
The A2C Lead will have responsibility for the collection related accounting balances and movements, in particular General and Specific reserves, write offs and elements of revenue accounting.
We are conducting a global A2C Transformation, implementing standards processes, operational procedures and a standard global technology stack. The role will be responsible for the local implementation of A2C leading practices (policies, procedures, reports) for Thailand Invoice to Cash processes.
Driving effective and accurate billing along with cash collection to meet targets for A2C as well as embedding a cash mind set in all activities and A2C Collection teams.
Supporting the A2C team to localise any global initiatives, drive local implementation & continuous improvement
Management of Billing, Aged Receivables, BDE and ultimately driving achievement of EBITDA targets.
Governance of cash initiatives e.g. cash calls and meetings, target setting, collection reviews & monthly reporting.
Enforcing compliance with A2C policy, identifying and addressing any deviations with those concerned, e.g. discussing the unapproved granting of extended payment terms with Sales management and agreeing remediation plans.
Leading cross-functional (Sales, Operations, Finance) sessions to drive the eradication of the root causes of the most frequently occurring disputes, ensuring that action plans are documented and executed on time.
Ownership of Iron Mountain’s Internal Global Audit Controls (SOX-Lite) relating to Accounts Receivable, specifically Controls, Manual Billing & Credit Memos, Revenue Reconciliation, Accrued & Deferred Revenue and A/R Reserves Aging Analysis.
Providing guidance and advice on how to resolve major customer payment issues, e.g. reviewing accounts with significant aged backlogs of unpaid invoices, unresolved disputes and unallocated cash. This will include liaising with Sales teams to present results leading to meetings with major customers to discuss issues and agree resolution plans.
Managing the overall level of credit-related risk by tracking and monitoring the level of 90 day+ overdue receivables, identifying reasons, driving actions to collect cash and actions to resolve unresolved disputes. This will include reviewing the relationship between credit-based risk assessment, payment performance and 90 day+ overdue receivables to identify and action opportunities to adjust initial decision making on payment terms and payment methods.
Facilitating decision making with local A2C stakeholders, including effective communication on status, issues, risks and opportunities.
Oversee all A2C related month-close activities and month-end reporting ensuring that timescales are consistently met. Provide accurate cash collection and BDE forecast and identify appropriate actions to close the gap.
Supervising the Thailand Billing, Collections & Cash Apps delivery organisation and partnering with all local A2C stakeholders. The role should set behavioural expectations and set the tone-from-the-top to make this successful. Ensuring that key stakeholder relationships are maintained and there is strong communication and interaction between key business unit stakeholders and A2C functions.
Identifying and supporting the development of appropriate A2C related training to fill capability and skills gaps.
English fluency is required.
Understands the importance of cash within a business, and understands the components that can drive improvement.
Ability to project manage, lead and work collaboratively in a matrixed environment with a large number of stakeholders to deliver end to end continuous process improvement.
Flexibility and resilience to adapt to changing requirements and timeframes.
Sound written and oral communication skills and able to create impactful, concise and easily understood presentations, and is able to effectively engage and influence senior stakeholders.
Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.
Ability to constructively challenge the status quo, identify improvement opportunities and engage with all relevant parties to gain commitment, lead changes and ensure success. A change agent that is passionate about speed and simplicity.
Ability to set clear priorities and objectives for self and others and clarify ambiguities as they arise.
Ability to assess risk with A2C processes and to implement appropriate controls to mitigate risk.
Good judgement and decision making ability
Will have a positive attitude, self-confidence and calmness under pressure.
Track record of successfully driving performance and process improvement. Strong business process definition and analysis skills.
End to end process understanding of the Invoice to Cash operating model, ideally with a track record of delivering results through sustainable performance improvement
Strong negotiations skills to assist conversations with customers and senior individuals (CFO’s, Financial Controllers, National Procurement Managers, International Account Managers)
Sound knowledge of Financial Literacy, Business acumen
Proven Leadership and teamwork skills with ability to lead and motivate during ambiguity
Category: Finance (FI)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE