Iron Mountain Accounting Finance Jobs

y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Collection Analyst in Bogotá, Colombia

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

JOB SUMMARY

The Collections Representative performs activities involving the collection of accounts that are delinquent.

Analyze account status and determine appropriate action while embodying Iron Mountain’s core values,

performance and productivity standards. Partner closely with internal stakeholders to resolve any

customer service issues trends through proactive interactions.

RESPONSIBILITIES :

● Independently manage a portfolio of accounts on a month over month basis to minimize the

overall delinquency rate to achieve target results set by Management

● Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.

● Ability to identify issues causing delay in payment

● Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect

and resolve issue

● Maintain working partnership with District, Area, Division and Corporate teams

● When necessary escalate collection issues to Supervisor and/or Director

● Gain a comprehensive understanding of various Collections systems

● Knowledge and adherence to Iron Mountain policy and procedures – department and company

standards

● Perform Collections Department projects as directed by management.

● Challenge yourself to raise the bar for excellence in customer service and collections.

REQUIREMENTS :

● High School Diploma / GED (or higher)

● Willingness to learn

● Thrive as a team player in a fast paced environment

● Excellent communication skills – both verbally and written

● Detail-oriented

● Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and

Internet Browsers

● Strong typing skills

Collections Representative

● Problem-solving skills which require exercising independent judgement

● Clear Criminal reference check

Previous call center / Collections experience is NOT required, but is considered an asset

#LI-LA1

Category: Finance (FI)

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0035618

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