Iron Mountain Credit Control Specialist - German in Budapest, Hungary
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Credit Control Specialist is a key member of the Finance Shared Services team, that will identify and execute strategies for cash collections. The main focus of this role is to drive a cash mindset with a sense of urgency on Top Accounts and identifying areas of continuous improvement with billing team, sales, operations and commercial.
What you will do:
Driving cash collection to meet targets for A2C as well as embedding a cash mindset in all activities and regional partners.
Supporting the A2C team to localise any global initiatives and drive local implementation such as driving awareness to A2C Operational Policy and Global Collections Policy.
Management of aged receivables, BDE and ultimately driving achievement of EBITDA targets.
Driving cross-functional (Billing Team, Sales, Operations, Finance) sessions to drive the eradication of the root causes of the most frequently occurring customer issues or disputes, ensuring that action plans are documented and executed on time.
Providing guidance and advice on how to resolve major customer payment issues, e.g. reviewing accounts with significant aged backlogs of unpaid invoices, unresolved disputes and unallocated cash. This will include leading meetings with major customers to discuss issues and agree resolution plans.
Managing the implementation and ongoing execution of leading practice cash collection processes including proactive telephone collection, variable automated dunning letter cycles, etc. This will include reviewing results on a monthly basis and making adjustments as and when required.
Facilitating decision making with local A2C stakeholders, including effective communication on status, issues, risks and opportunities.
What you will bring to the role:
Understanding of the importance of cash within a business, and understanding of the components that can drive improvement results in cash collection metrics to a targeted level.
Ability to manage activities and tasks to successfully closure, lead and work collaboratively in a matrixed environment with a large number of stakeholders to deliver end to end continuous process improvement.
Track record of successfully meeting cash collections.
Strong business process definition and analysis skills.
Flexibility and resilience to adapt to changing requirements and timeframes.
Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.
Ability to assess risk with A2C processes and to implement appropriate controls to mitigate risk.
Experience preferred :
End to end process understanding of the A2C operating model, ideally with a track record of DSO and cash collection sustainable performance improvement.
5 years relevant functional experience, ideally in collections (exposure to Top accounts).
Experience working in a multinational environment in a matrix management structure.
Experience with enterprise customers, resolving key account issues and assigning actions for closure.
Experience and working knowledge of Oracle ERP systems, billing systems, customer portals or/and CRM including Salesforce.
AR settlement negotiations with largest customers and senior individuals.
What we offer:
Be part of an ever evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
The possibility of working from home.
Category: Finance Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE