Job Information
Iron Mountain Credit Collections Specialist with German in Cluj-Napoca, Romania
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Credit Collection Specialist is a key member of the Finance Shared Services team, who will optimize cash inflows and resolution of invoice queries/disputes, carrying out the collection of accounts receivable and monitor accounts receivable until they are cleared.
What You Will Do
Carry out reminder actions (telephone, dunning letters, etc.) according to weekly objectives and maintain accurate and up to date customer details and account records for the allocated portfolio of customers.
Effective use of Oracle Advanced Collection Module and other tools available to ensure prompt and efficient resolution of invoice queries and disputes which lead to payments being received in a timely manner.
Work with the Credit Control Team Leader on more complex disputes which may lead to escalation to the Disputes Resolution Team.
Successful achievement of all cash collection, invoice query and other targets set by the Credit Manager.
Provision of all required data for daily, monthly, internal and external reporting requirements to Credit Manager as per timetable agreed.
Build and maintain effective and productive relationships with internal and external customers.
Identify opportunities for continuous process improvement and work with the Credit Manager to implement new processes and procedures.
Be a flexible member of the team & support other members of the department with their work activities when required.
What You Will Bring Into The Role
German language level C1 or above.
English language level B2 or above.
Ability to perform under pressure and meet tight deadlines.
Good command of standard and company IT tools.
Good knowledge of dunning process.
Excellent written and verbal skills, with a professional telephone manner.
Analyze with rigor the customer ledger, including over several periods.
Know the group rules for provisions in order to target reminder actions.
Good organisational and time management skills with the ability to deal with multiple demands on time and resource.
Experience within a large-value commercial Credit Control environment.
Proven track record in chasing historical debt and resolving problem debt in a timely manner.
Experience in collection and management of Commercial or Corporate level customer accounts.
What We Offer
Be part of an ever evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
The possibility of working from home, or from our office in Cluj.
Category: Finance
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0073066