Iron Mountain Strategic Planning Collector (remote) in Distrito Capital de Bogotá, Colombia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Research Analyst is responsible for managing and resolving complicated disputes Iron Mountain’s most delinquent customers. . They will collaborate with the assigned collector and at times contact the customer directly to determine the barrier(s) preventing payment and negotiate the issue/dispute to expedite payment. They will work closely with the Billing and Cash Application teams, Collections Leadership, and Collections Portfolio Managers to ensure processes and policies contribute to accurate invoicing and payment posting. At times, if required, the incumbent may be required to reach out to our Sales team, point of contact for key accounts to determine and research if there are any internal issues and/or obtain appropriate contact information. They will act as the lead in resolving the issues by interacting with various departments across the organization and ensuring all disputes are tracked and managed into our dispute management system.
A. Provide ownership and support for Iron Mountain’s top 100 most delinquent customers. Engage with internal and external stakeholders to drive timely resolution or severely delinquent balances.
B. Provide direct support to Top 100 Portfolio Manager, including basic reporting needs, escalations, and data mining.
C. Provide root cause analysis of complex issues and make recommendations to IRM stakeholders toward long term resolution.
D. Responsible for providing additional key account support to any individual assisting on efforts to reduce BDE & DSO (collectors, sales partner, customer care, etc.). This may include accounts that fall outside of the top 100 most delinquent customers. Analyst to work in conjunction with Collections leadership and collectors to drive broad resolution toward overarching goals.
E. Person must be knowledgeable on Iron Mountain AR practices, policies, and be able to negotiate with key internal and external stakeholders in a professional and courteous manner to address sensitive collection efforts.
F. Project and campaign work, including but not limited to Collections strategy, and strategic campaigning. Reporting, including but not limited to root cause analysis in relation to issue resolution, collections related trending, and project work.
G. Identify and support implementation of training opportunities for the collections team. Support testing and implementation of new collections tools including but not limited to new collection strategies and software enhancements.
Knowledge, Skills, and Competencies:
Strong verbal and written communication skills at all levels
Ability to work independently and make decisions on large accounts
Strong leadership skills and demonstrated ability to motivate in a team environment
Proven ability to meet time commitments and complete projects on-time
Ability to multi task and work effectively under pressure
Detail oriented and well organized
Must be able to act as an owner on key accounts.
Must be able to build relationships across the IM enterprise.
Strong problem solving skills
English Advanced (not optional
Interact effectively with others and be willing to share and receive feedback
Partner within group and across groups to meet or exceed department’s goals and objectives
Act as a role model, lead day to day operations, provide guidance and assistance to team members
Recommends account service suspensions and credits.
Investigates customer or accounts credit history.
Analyze problems by gathering and organizing relevant information
Identify root cause for issues and implement appropriate solutions
Interact with various levels of management across the organization
Adapt to changing work environments, work priorities and organizational needs
Demonstrate professional verbal, as well as written communication skills at all times
Able to effectively deal with change and diverse people
Share complete and accurate information
Maintain confidentiality and adhere to organizational policies and procedures
WHATS IN IT FOR YOU?
● Be part of an ever evolving global organization focused on transformation
● Have a support system where you have a safe place to voice your opinion and share feedback
● Open space to be creative, innovative and strategize for the future
● Global connectivity to learn from 26,000+ teammates across 52 countries
● Be part of a winning team who embrace diversity, inclusion, and our differences
Category: Finance (FI)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE