Iron Mountain Risk Program Manager, Crozier in Remote, New York
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
This position is remote.
ABOUT THE OPPORTUNITY…
Crozier is looking for a Risk Program Manager with exceptional communication and collaboration skills to join its dynamic and growing team. Crozier is the world’s leading provider of fine art storage, services, and logistics. With 1.3 million square feet of dedicated storage space across 19 locations in 10 global markets and a fleet of more than 85 specialized vehicles, Crozier serves the art world ecosystem through a strategic network that spans North America and Europe. Crozier offers unparalleled technical expertise in the handling, installation, transportation, and storing of art. Our mission is to preserve culture and innovate best practices. We protect the value and integrity of treasured assets to ensure art that matters today is here for generations to come.
The Risk Program Manager is responsible for leading the Risk Management function for Crozier. The essential responsibilities include correspondence, communication, process design, implementation, oversight, and development of Risk Management and Controls Assessments. This role will coordinate with key stakeholders and the overall administration of Crozier’s Risk Management Program. Additionally, this position will maintain Risk compliance records, collaborate with Leadership on remediation and negotiation of risk incidents, consult with Legal, Risk, and Compliance and implement schedules for Risk training and audit compliance.
Responsible for maintaining all Risk Management protocols for exposure identification, valuation reporting, DVL, and contractual terms. Analyze trends and exposures to identify areas of mitigation and avoidance—design and support protocols for ensuring proper exposure identification. Report all risk/claims related disclosure related events to Disclosure Committee
Field risk management and safety-related questions. Work with corporate teams and vendors to provide appropriate guidance and sustainable processes.
Review customer contracts to provide guidance on insurance, limitation of liability, and negligence standards. Work with legal to review bespoke contracts. Provide clear recommendations and related risks of contract language.
Establish and manage Claims Management, end-to-end process, to improve consistency of approach and client satisfaction. Reduce timeline from incident report to resolution. Coordinate all communications, including with the carrier (if involved), leadership, legal, and risk team.
Assume primary contact with clients and accounts related to damage events, advise on remediation methods with Crozier field experts’ guidance, and bring events to a successful resolution.
Design and deliver Monthly Management Reporting and KPIs to understand claims trends, financial impacts, training, and documentation needs
Devise innovative strategies to reduce and mitigate risk incidents that will positively impact Crozier’s business and preserve integrity. Implement After Action Reviews and incorporate learning into Incident Management Lifecycle.
Oversee compliance. Execute Iron Mountain’s compliance requirements and industry best practices. Report and maintain required certifications, including OSHA reporting
Exceptional process design skills
Highly collaborative, the ability to team with other groups to influence the collection of information required to obtain compliance
Practical organizational skills to manage effective communication and efficient incident resolution
Attention to detail, particularly related to analytics and adherence to contractual, statutory, and regulatory requirements and company policy
Proficient in Google Suite.
Knowledge of art logistics, including current packing, handling, storage, and transportation methods and materials/equipment
Experience with Risk and Controls Assessments (R&CA) and incident management
Understanding of fine arts insurance
Claims Management skills in fine arts preferred
Legal experience highly desired
WHAT’S IN IT FOR YOU?
Be part of an ever-evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
Global connectivity to learn from 26,000+ teammates across 52 countries
Be part of a winning team who embrace diversity, inclusion, and our differences
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Finance Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE